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Patient Access Representative

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Date: Jan 5, 2018

Location: Frederick, CO, US 80514

Company: Centura Health

STATEMENT OF POLICY



A key focus of Centura's overall business strategy is talent development. Centura is committed to providing the tools and processes that will enable associates to plan their careers. The preferred practice is to post available positions on the Centura Health Career Website allowing visibility to job opportunities at Centura.



 



PROCEDURE

Eligibility



Associates are eligible to apply for an open position if they are:

1. Active in their current position for at least six months or have manager and HR approval to be released early;

2. Ratings meet expectations or higher on their PFD review;

3. No written warning or Performance Improvement Plan (PIP) within the last six months unless their manager receives approval from HR; and

4. Continuous sustained improvement is demonstrated.



 



Job Posting



Centura’s general practice is to post available positions on the Career Website for a minimum of three business days (HR reserves the right to close a posting based on the number of applications received within the three business days). The position may be posted internally and externally simultaneously. The organization reserves the right to post internally only before posting externally.



 



JOB DESCRIPTION/JOB POSTING ID: 118931


Position Summary



Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors. The PAR will interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system. The PAR will verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service. Will serve as a mentor to new associates and assist in new employee orientation. Primary Responsibilities Include: registration, insurance verification, cash collections, phone management, customer service, problem solving and workflow management.



Minimum Education Requirements




  • High School Diploma or GED required



Minimum Experience Requirements




  • Office experience in a healthcare environment, medical terminology, ability to multitask and prioritization skills preferred

  • Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines.



License/Certifications




  • CPR Certification (as required by facility)



Position Duties (essential functions denoted with an * )



QUALITY




  • Maintain an accuracy rate within the departmental guidelines.*

  • Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.*

  • Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.*

  • Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.*



SERVICE




  • Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data. Work daily reports as assigned.*

  • Train in other Patient Access areas.*



COST




  • Collects patient portion from patients prior to or at time of service (following MSE).*

  • A referral to a financial counselor will be initiated if the patient cannot pay the amount due.*



Physical Requirements




  • Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally)


Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V.


Nearest Major Market: Fort Collins
Nearest Secondary Market: Greeley

Job Segment: Medical, Urgent Care, Healthcare